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Vicibox V2.0 Features

Interactive Reporting, WebRTC Based Web Phone, Predictive Dialing, AMD Detection, Human Detection
& many more...

Dialer Features
Vicibox V2.0 New Web Interface for Admin/Agent
Realtime Dashboard
Interactive reporting to have an eagle eye view for all campaigns and agents.
Inbound, Outbound and Blended call handling
Skills-based routing with agent ranking
Outbound agent-controlled, broadcast and predictive dialing
Integrated call recording
Three-Way calling within the agent screen
Agent Scripting with customer data
Scheduled Callbacks: Agent-Only and Anyone
External CRM Integrations
Ability to have agents work from almost any internet connected computer
Web-configurable IVRs and Voicemail boxes
Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate
Custom Data Field Forms with Switchable Forms
Zoiper Webphone and our WebRTC phone are both included
Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
Inbound Post-Call Customer Surveys
Inbound Queue Preserve-Place-in-Line
Inbound Queue Closing Time Features
Integrated web-based agent phone included, requires no agent setup
Immediate or scheduled website callbacks
Real-time reports with “click-to-listen” to monitor agent phone calls
Inbound and Advanced Forecasting Reports
Full USA, Canada and UK regulatory-compliance
DNC.COM Lead Filtering and Inbound Call Filtering
99.9% up-time guarantee*
Dedicated dialing server hardware
Single server guaranteed to handle at least 25 agents at 3:1 line ratio
Additional servers can be added to increase agent and call capacity
Month-to-month terms, no long-term contracts
No hidden fees

Why Choose Vicibox Center?

The only software that smoothly spread your messsage to million of customers.

Customer Support
Tech Support

We are always here to run your operations smoothly.

Open Ticket
Web Based Phone
WebRTC Based Solution

No need to for any soft/hard phones.

Try Your Self :)
Cost Effective
Low Cost Dialing Solution

Intelligent predictive dialing auto control dialing speed.

More Features

Per Agent Bandwidth Requirements

For each agent, Vicidial requires 87 kilobits for the phone connection and 3 kilobits for the web connection for a total of 90 kilobits. To calculate how much bandwidth you need at your location, simply multiply the number of agents by 90 kilobits (Example: 20 agents x 90 kilobits gives you 1800 kilobits). To calculate how many megabits that is, simply divide the sum by 1024 (Example 1800 kilobits divided by 1024 is 1.757 megabits).

If need be, compression can be used on the agents’ phone connections which will reduced the amount of bandwidth required. However, this can reduce the audio quality for both the agent and the customer.


Why use our press 1 dialer as your automated dialer?

Press 1 Dialer helps you reach thousands of contacts automatically by saving significant time and money. It helps improve efficiency, generate efficient leads, helps in debt collection, duplicate number checking, VoIP carriers and offer multiple benefits.


Convert your leads into potentials customers

Press 1 automated dialer software solution, you can increase your sales over 200%. Agents can spend more time with talking to live prospects which leads to more sales and higher revenue gains.